Business forms have “formed” the bedrock of Amber’s business since our inception over 60 years ago. Over the years we have produced Check-In forms for hotels, Parking Ticket forms (sorry!) for local councils, carbonless sets for Car Hire companies – you name it we’ve done it!
We offer a comprehensive Forms Management Service which includes designing forms to keep them as efficient in terms if size, printing, storage, online call-off and delivery. Each form can be anything from one A4 sheet printed one side to complicated NCR sets, some have six different parts and can be printed in spot colour or four colour process. Some are in pads and books, others are supplied simply as sets so that they can be laser printed avoiding the need for specialist desktop printers.
One of our clients is Dawson Group, they use the whole range of forms. They are a large Van, Truck and Trailer rental business also based in Milton Keynes. They have over 50 depots and yards across the country, they also have a lot of different forms – over 70 at last count. Amber manages their suite of forms, their address database and offer an online system for Dawson to view their stock levels and place orders.
We have been working with Dawson Group for over 15 years. We have designed and created forms and stationery across the whole business, there are currently over 70 different product lines that we print, store, manage and distribute from our premises in Newport Pagnell. The forms are all part of their paper-based admin and audit system that runs throughout the business and forms the backbone of their internal communications.
Amber’s online system is key to keeping the process running smoothly. Dawsons have nominated team members that manage the groups stock. They have all the information at their fingertips to be able to call-off stock and instruct deliveries across their group, manage stock levels and place replenishment orders to ensure that all business critical items are always in stock and on hand.
Dawson’s head office is just 5 minutes away from Newport Pagnell, all local deliveries are delivered by hand and free of charge – we see this as just part of the service!
National carriers are used to deliver to all their other depots and premises across the nation.
“I have dealt with Amber Print for 12 years and the service has been great and during the last two years, the service has become second to none. Lesley, Andrew and Peter work hard to make sure our needs are met. There have been occasions, where we needed some forms ‘for yesterday’ and Amber Print would always deliver. Last year, our company changed the name and all our forms had to be changed and re-printed with the specific deadline. Once again, Amber Print fulfilled the order. Amber Print introduced their new online ordering system in autumn last year, which works really well with our requirements.”
The Maserati Club UK
The Maserati Club UK is the oldest of all the worldwide Maserati Clubs and was formed in London in 1972. Their newsletter is issued every two months to over 630 members.
Amber started working with the Maserati Club UK in 1998 preparing artwork and the printing of ‘TRIDENT’ a 72 Page quarterly magazine. Amber was also responsible for creating new design ideas and artwork on an ad-hoc basis. In 2009 Amber was engaged to redesign the members’ newsletter, a full-colour 12-page publication. The brief was to create a newsletter with the feel of a magazine, something with a fresh and professional look to match the existing branding. The old style publication was very much a standard newsletter that was circulated to over 500 of its members.
Attention to detail is of the utmost importance; part of the design process will involve reviewing sets of images shared to match the magazine title, article and section headings. Page layouts are sketched of each page before they are transferred into artwork pages using the Adobe Suite, including InDesign, Photoshop Manipulation, and Illustrator. The project timeline for the production of each newsletter is around five days, three days to put the publication together; this includes laying out the images and text and ensuring the accuracy of content submitted. One day for the client to review it, this consists of a review by the (committee members) and one day to make any last amendments before the final proof is signed off. During this time the Account Manager is overviewing the entire process to ensure everything is running seamlessly and the project deadlines of each part of the process are met. The Account Manager is a constant liaison between the Design Team and the Maserati Club, ensuring all tasks are running to time and budget and overseeing this bi-monthly project.
The newsletters are printed in batches of 750 and are dispatched by Amber.
Mitchells & Butlers
Mitchells & Butlers are one of the largest operators of restaurants, pubs and bars in the UK, providing a wide choice of eating and drinking-out experiences.
Amber has been working with Mitchells & Butlers for over 25 years over which time they have demonstrated a service of reliability and excellence, delivering upon their promise and producing cost-effective, high volume printing material.
Over 15 years ago we started to produce a cookbook for Harvester Restaurants, one of Mitchells and Butlers largest and most famous brands. The systemisation of the food offering improved service delivery immediately and as a result all of their other brands including All Bar One, Toby Carvery, Nicholsons Pubs and Browns Restaurants decided to implement the same systems.
Amber performed so well that we were the obvious choice to be involved in the design, artwork and print production for all their brands. Amber have consistently delivered on all aspects of the production of the cook books that they now manage the entire cook book process for over twenty brands.
Each brand changes their menus and cookbooks twice a year as the hospitality season changes in January and August. These books contain the recipes for all the menu items. To complement the cookbooks, there is a thumbnail poster showing what each menu item should look like when it is served up, together with a matrices of technical information.
The cookbook designs and artwork are received as a complete file. This project requires a proactive approach and involves the Account Manager working closely with the Mitchells and Butlers team. Each page of the cookbook is flight checked to ensure all the content aligns correctly on the pages. The cookbooks can become damaged in the kitchen, and as a result, they are always printed at 10% over what is needed and stored at Amber’s secure location for call-off as and when they are required.
“Going above and beyond seems to come as second nature for Amber, they really cannot do enough to ensure the work they do for us is right first time and on time (usually early!)
Outside factors often effect timelines, however the flexible attitude and working relationship Amber have allowed us to build with them makes all things possible and Amber always deliver. The personal relationship that you build with them is so important and having a dedicated account manager makes for a smooth process, they really all care about your work and this makes such a difference.
I cannot speak highly enough about the service Amber have provided us over the years, many thanks for all your work in supporting us.”
Premium Country Pubs
Premium Country Pubs is a collection of individual pubs situated in some of the most beautiful locations the UK’s rural and urban landscapes have to offer.
Amber has been working with Premium Country Pubs for over three years, during which time we have demonstrated our ability to work reliably, producing quality print with a responsive and speedy turnaround.
PCP contacted us in Summer 2017 with their proposal for a Refurbishment Programme, involving a staged close down schedule of 50 pubs to undergo a complete fit-out. They had a requirement for managing the process for producing a cost-effective marketing portfolio to communicate the closing down message to their customers and then the re-launch opening of each pub.
‘Closing’ marketing collateral includes large outdoor PVC weatherproof banners and table talkers to communicate a clear message of the pubs refurb plans.
‘Opening’ marketing collateral includes large outdoor PVC banners, party invitations, drinks menus, and giveaway drinks vouchers.
The opening events involve careful and timely coordination of a ‘soft’ opening for the kitchen staff and a ‘main’ opening for the general public.
This complex project is a two-year rolling programme and involves an innate amount of project management skill and attention to detail. Our Account Manager is the one point of contact, available 24/7 to ensure everything runs seamlessly, pre-empting the client’s needs and meeting their expectations while working alongside the PCP team. The ability to work remotely across multiple UK wide client sites and carefully studying the venue layouts is key to the success of this project. The size of the property will determine how big or small the outdoor signage needs to be. Further complexities include fit out deadlines being missed due to last minute building issues which can involve a delay in the delivery of printed materials.
“Amber has always provided a brilliant and cheerful service. They are quick and have excellent customer service. They always meet deadlines, print and finish all our documents to a very high standard. They come up trumps every time. Highly recommended.”
Charles Wilson Engineers
Charles Wilson Engineers is a Nationwide plant and tool hire company with 20 depots located across the UK.
Amber has been working closely with Charles Wilson Engineers for over 40 years and have established a strong relationship built on trust and understanding. We know the importance of clear, responsive communication and high quality, affordable print delivered to very tight deadlines.
Charles Wilson Engineers engaged Amber in 2004 as distinguished print experts to produce a high-quality, cost-effective solution for the production of 25,000 copies of their Annual Catalogue, consisting of over 200 pages and 2000 products. These catalogues are sent to all the depots and are also used as a reference manual by the Charles Wilson Engineers Sales Team.
This project starts every May and runs until November and involves the complete management of the catalogue design, ensuring all images are hi-resolution, fitting additional images onto pages and managing the entire proofing process. Attention to detail is of the utmost importance and can often require further product specification research to ensure all 2000 products display the correct detail. The Account Manager is contactable 24/7 and is solely responsible for managing the entire print process from start to finish, including delivery coordination and keeping all aspect in time with key deadlines.
Charles Wilson Engineers requires all the catalogues to be safely stored in a central storage facility and engage Amber to store the catalogues at their Newport Pagnell location for efficient and easy call-off as and when the catalogues are required.